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Can I return my product?
Yes, we offer exchanges for size and colour variations within 30 days of delivery or collection. We offer replacements for the following:
The product is defective or damaged
The product is not what you ordered or not as described
To exchange for a different size / colour:
Go to My Account > Returns
Select the ‘Log Return’ button
Choose the relevant order
Choose the relevant product
Select the “Reason for return” as “I want to exchange it for different size/colour”
Note: If you do not see this return reason, your product is unfortunately not eligible for exchange. You can still return the product for a full credit or refund by selecting “I have changed my mind” as the return reason.
Select your preferred size/colour
If applicable, complete any additional information as requested
Click the ‘Submit Return Request’ button
To request a replacement for defective, damaged or not what you ordered products:
Go to My Account > Returns
Select the ‘Log Return’ button
Choose the relevant order
Select the item you want to return, and choose the most relevant ‘Reason for Return’
Select the “Preferred outcome” as “Replace item”
If applicable, complete any additional information as requested
Click the ‘Submit Return Request’ button
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