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How do I return my product?
How do I return a manufacturer warranty product?
All about return methods & fees
Can I exchange or replace a product?
Returning a product without accessories or its partner product
To check whether your product is eligible for return:
Go to My Account > Returns
Select the ‘Log Return’ button
Select the order containing the item to check for eligibility
Returnable and Non-Returnable products will then be displayed
Product Packaging
If you have changed your mind and would like to return an unwanted product, note that these items can only be returned if they are in the original product packaging with all seals intact, including labels and stickers.
Please refer to our Returns Policy for more information.
You do not need to return the items in the original Takealot delivery boxes
Defective products without the original product packaging can be returned within 6 months of delivery or collection, or within the stipulated warranty period of the relevant product
Non – Returnable Products
Non-Returnable products are typically products which:
Fall outside of the product warranty period
Are listed on our website as Non-Returnable (as stipulated on the product details page)
Are digital products, including
Airtime
Data bundles
Online courses
Takealot vouchers
Are manufacturer warranty products
Orders & Cancellations Topics
