If you have a missing or incorrect item in your order, please contact us within 7 days of your order being received.

Before contacting us about a missing item, follow the steps below:

Check if any of the items are being delivered separately, or are cancelled and/or not yet shipped

1. Go to My Account > Orders

2. Choose the order you wish to track

3. Click the “Order Details” button for more information

If you still cannot find your missing item or the item is incorrect, please select Contact Us below and provide us with the following information:

• The number of items missing

• The product title of the missing items

• Whether the order received was received in a good condition and sealed i.e. the box or parcel was not tampered with

• Whether someone else received the order on your behalf. e.g. reception