It is possible to reschedule the collection of your return only if:

• You have received an SMS confirming your scheduled return collection date

• You have not exceeded the maximum number of return collection reschedule requests. (Note: Only two reschedule requests can be made per return.)

To reschedule the collection on your return, follow the below steps:

• Go to My Account > Returns

• Select the return you would like to reschedule

• A “Reschedule Collection” button will be displayed only if the return is eligible for rescheduling

• Click “Reschedule Collection” to view a calendar of available collection dates

• Choose a new collection date from the available options and click “Save Date”

• A confirmation message will be displayed to confirm that the rescheduling has been successful

If your return is not eligible for rescheduling and you will not be available at your address for return collection, please select Contact Us below.