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How do I return my product?
Can I exchange or replace a product?
If we accidentally delivered the wrong product to you, please notify us within 30 days by following the steps below and we will collect the product from you at no charge:
Go to My Account > Returns
Select the ‘Log Return’ button
Choose the relevant order
Choose the relevant product
Select ‘Wrong product delivered’ as your return reason
Provide a detailed description of the product received
If applicable, complete any additional information as requested
Click the ‘Submit Return Request’ button
Additional Info:
If you have selected ‘Replace Item’ as your preferred outcome, one of our customer service agents will reach out to you via email for more detailed information about the product received.
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