Returns Topics
Track my return status
We send you status updates via email or you can Track your Return Status on the Returns page by going to My account and Selecting Returns.
How do I return my product?
Go to your Returns Page and follow the easy steps below to log a return request.
Can I return my product?
Check whether your return is eligible on your Returns page or find out more about unwanted products, product packaging for returns or non returnable products.
The product I received is not what I ordered
If we accidentally delivered the wrong product to you, you have 30 days to log a return request by following the steps below.
How do I return a manufacturer warranty product?
A Manufacturer Warranty comes into effect after 7 days of receiving the product and is only applicable to defective products. Returns for any other reason will be facilitated by Takealot provided the return is logged within 30 days of receiving the product.
Can I change my collection address once I have logged a return?
When your return has been logged changing your collection address is not possible.
Returning a product without accessories or its partner product
The complete product, including all its accessories has to be returned as we may need to replace the entire product.
Can I exchange or replace a product?
We offer exchanges for size and colour variations within 30 days of delivery or collection. If the product you selected is damaged or defective you may request to replace the product within the product warranty as listed on the product page.
Reschedule my return collection
Go to your Returns Page and follow the easy steps below to reschedule your return.
